Fire Products Direct Privacy Policy
Fire Products Direct Last updated: 20 February 2026
1. Who We Are
Fire Products Direct operates the website https://nlpuniversiteit.nl.
Registered address Bosheen, New Ross, Co. Wexford, Y34 NR76
Company Registration Number: 489848
Contact email for data protection queries: [email protected]
For the purposes of data protection law, Fire Products Direct acts as a Data Controller in relation to the personal data described in this Privacy Statement.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
- Name
- Email address
- Telephone number
- Postal address
- Order history and transaction details
- IP address
- Technical browsing information collected through cookies and analytics tools
We do not store payment card details on our website. Payment information is processed securely by our third-party payment provider.
3. How We Collect Personal Data
We collect personal data when you:
- Submit a contact form
- Place an order through our online checkout
- Subscribe to our newsletter
- Contact us by email or phone
- Interact with our website via cookies and analytics tools
We collect personal data directly from you when you provide it to us, and automatically through website technologies where applicable.
4. Purposes of Processing
We process personal data for the following purposes:
- Processing and fulfilling customer orders
- Delivery coordination with courier providers
- Responding to customer enquiries
- Providing customer service and after-sales support
- Fraud prevention and website security
- Sending marketing communications where consent has been provided
- Complying with legal, tax, and accounting obligations
5. Lawful Bases for Processing
We rely on the following lawful bases:
Contract
Where processing is necessary to fulfil orders and deliver goods.
Legal Obligation
Where processing is required to comply with Irish tax, accounting, or consumer protection law.
Legitimate Interests
Where processing is necessary for customer service, fraud prevention, prevention of misuse of our website, website security, and business improvement. We consider these interests proportionate and not overridden by the rights of individuals.
Consent
Where you have consented to receive marketing communications or accepted non-essential cookies.
Consent can be withdrawn at any time by:
- Using the unsubscribe link in marketing emails
- Updating your cookie preferences via our cookie settings
6. Marketing Communications
We may send marketing communications:
- To existing customers in accordance with applicable ePrivacy and data protection laws
- To prospects who have actively opted in
All marketing emails include an unsubscribe option.
We do not send unsolicited marketing communications.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies.
These may include:
- Website analytics tools such as Google Analytics
- Embedded content
- Advertising or remarketing tools (where applicable)
Non-essential cookies are only placed after you provide consent through our cookie banner.
You can withdraw or modify your cookie preferences at any time.
Further details are available in our Cookie Policy.
8. Sharing Personal Data
We do not sell or rent personal data.
Personal data may be shared where necessary with:
- Payment processors for secure transaction handling
- Courier and delivery providers for order fulfilment
- Website hosting providers
- Email marketing platforms
- Analytics providers
- Professional advisors where required
Payment processors act as independent data controllers in relation to payment transaction data.
All third-party providers are required to process personal data in accordance with data protection law and are subject to appropriate contractual safeguards.
9. International Transfers
Some service providers, such as analytics or email marketing platforms, may process personal data outside the European Economic Area.
Where this occurs, appropriate safeguards are in place, including the use of EU Standard Contractual Clauses or other approved transfer safeguards in accordance with GDPR.
10. Data Retention
We retain personal data only for as long as necessary.
- Customer order records are retained in line with Irish tax law, typically for 6 years.
- Marketing data is retained until you withdraw consent or unsubscribe.
- Enquiry data may be retained for a reasonable period, typically up to 24 months.
Retention periods may vary where required by law.
11. Security Measures
We implement appropriate technical and organisational measures to protect personal data, including:
- Secure website hosting and SSL encryption
- Password-protected systems
- Limited access to customer information
- Regular software updates
- Security monitoring and antivirus protection
Payment details are processed securely by third-party payment providers and are not stored on our website.
12. Your Data Protection Rights
You have the right to:
- Access your personal data
- Request rectification of inaccurate data
- Request erasure where applicable
- Restrict processing in certain circumstances
- Object to processing based on legitimate interests
- Request a copy of your data in a structured, commonly used format
- Withdraw consent at any time
- Lodge a complaint with the Data Protection Commission
Requests may be made by contacting [email protected]
13. Complaints
If you are not satisfied with how we process your personal data, you may lodge a complaint with:
Data Protection Commission
https://www.dataprotection.ie
14. Changes to This Privacy Statement
We may update this Privacy Statement from time to time. The latest version will always be available on our website.